Exchange and Return conditions

The Buyer has the right to refuse from the goods within 14 (fourteen) days from its delivery to the Buyer if the item has not been used, is not damaged, it has not lost its commercial appearance, the consumption characteristics of the goods are preserved and the Buyer has evidence to show that he purchased this item from the Seller. The Buyer must exercise this right responsibly and return clean item in its original, neat packaging, as well as return all components and accessories of the item (including operator’s instructions, user manual, etc.). The Buyer must cover the expenses of returning the goods.
The Buyer has the right to replace the item he has bought with another item of different dimensions, shape, colour, model or completeness at the place specified by the Seller within 14 (fourteen) days from the moment of transfer of the item to the Buyer. When the goods, that is requested to be replaced, falls within the list of goods, which is referred to in Point 17 of the Retail Rules, such goods shall be exchanged only with the consent of the Seller.
If replacement of goods results in a price difference, the Buyer must pay the Seller as per recalculated prices.
If the Seller does not have an item suitable for replacement, then the Buyer has the right to return the item to the Seller within 14 (fourteen) days and recover the price paid for it. The Seller must return to the Buyer the price paid by the Buyer without a delay, but not later than within 14 (fourteen) days from the date of return of the item.
The Buyer, wishing to replace or return the item, shall send a free-form goods replacement / return application, with the reason for the return indicated in it, by e-mail to info@alwark.lt or shall notify of this by calling the number +370 5 264 63 30 not later than within 14 (fourteen) calendar days from the date of receipt of the goods. Upon receipt of the notice from the Buyer, the Seller shall send, without delay, an acknowledgment of receipt of the notice.
The Buyer may return the item by delivering it to the place of delivery of goods specified by the Seller using the services of cargo transport companies, through courier or by post. The item must be returned to the Seller to the address indicated in the acknowledgement of receipt of the notice on replacement or return of the item and/or on withdrawal from the Contract, that was sent by the Seller to the Buyer. The Buyer shall agree the procedure and conditions of delivery to the Seller of heavy goods or of goods which, due to their nature, cannot be delivered by post or through courier separately with the Seller by phone or e-mail.
When returning the item, the Buyer must indicate the sender’s address and properly pack the item to prevent its damage during shipment. The Seller will not return money for the goods that were damaged during shipment. The Seller shall not be responsible for parcels that were dispatched improperly packaged, with incorrect address indicated on them, also if parcels were lost or damaged during shipment.
In cases where quality goods are returned, the Buyer shall only be refunded the money paid for the item. The item delivery expenses shall not be refunded. Upon receipt of the goods, the Seller shall assess them for quality, and if the item meets the specified conditions for return, the Seller shall return the money to the Buyer for the goods not later than within 14 (fourteen) days from the date of return of the goods to the Seller.
The Buyer shall be refunded the money for the returned low-quality goods within 14 (fourteen) calendar days from the moment the Seller has received the notice from the Buyer on an item of poor quality, and if the item has not been returned by the Buyer to the Seller, then the time limit referred to in this clause shall start to run from the date of return of the item to the Seller.
Unless agreed otherwise, the Buyer must cover the item delivery expenses and the item return expenses, and the Seller, after making sure that the goods were returned because of their low quality, must refund the Buyer for their delivery expenses and return expenses incurred by the Buyer.
If goods, other than those that were agreed upon, were delivered to the Buyer, the Buyer must, without delay, but not later than within 3 (three) working days, inform the Seller thereof by e-mail info@alwark.lt or by calling the number +370 5 264 63 30. In this case, the Seller undertakes to collect such goods at his own expense and replace them with suitable ones.
Defects in the goods that were sold shall be remedied, defective goods shall be replaced and/or returned in accordance with the provisions of Product warranty conditions and taking account of the requirements of the legal acts of the Republic of Lithuania. If the Buyer has purchased goods of poor quality and informed the Seller thereof in writing immediately, but not later than within 3 (three) working days, or noted about this in the item transfer-acceptance act, if signed, or poor quality of the goods manifests in the form of manufacturing defect, which existed at the time of purchase of the goods, or in the form of incompliance with the specifications indicated by the manufacturer, the Buyer may, at his choice, require:
1. the Seller to remedy the defects of the goods free of charge within a reasonable time, if the defects can be remedied;
1. reduction of the purchase price accordingly;
1. replacement of the item with an analogous item of proper quality, except when the defects are minor or they are due to the fault of the Buyer;
1. refund of the price paid and withdrawal from the Purchase-Sale Contract, when selling of an item of poor quality is a material breach of the Contract.
The Buyer’s claims for defective goods shall be rejected if:
1. they were made after the warranty period of the item has expired (unless the Buyer proves that the defect occurred before the transfer of the item to the Buyer, or due to reasons that arose before the moment of transfer of the item, for which the Seller is responsible);
1. the goods were damaged intentionally or through negligence after their transfer to the Buyer;
1. the rules for the use, operation or storage of the item were violated;
1. the goods were used improperly or not for their intended use;
1. in other cases, which are provided for in the Product warranty conditions.
The Buyer’s right to refuse from the goods does not apply if the item is not pre-made and in cases, when goods are ordered and manufactured according to special and/or individual instructions of the Buyer, and depending on the personal choice of the Buyer (Point 3 of Paragraph 2 of Article 6.228(10) of the Civil Code of the Republic of Lithuania).

These Exchange and return conditions have been prepared in accordance with the provisions of the Retail Rules and of the Civil Code of the Republic of Lithuania.